Lean sigma methods and tools for service organizations : the story of a cruise line transformation /
Jaideep Motwani, Rob Ptacek, and Richard Fleming.
- 1st ed.
- New York : Business Expert Press, 2012.
- 125 p. : ill. ; 23 cm.
- Service systems and innovations in business and society collection .
Includes bibliographical references (p. [121]) and index.