Service science research, strategy and innovation :  dynamic knowledge management methods / 
N. Delener, editor. 
 - Hershey, PA :  Business Science Reference,  c2012. 
 - xxxiii, 697 p. :  ill ;  29 cm. 
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<br/><br/> "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher. 
<br/><br/><label>ISBN: </label>9781466600775 (hardcover) 9781466600782 (ebook) 9781466600799 (print & perpetual access) 
<br/><br/><label>LCCN: </label>2011044014 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Information technology.<br/>Knowledge management.
<br/><br/><label>Dewey Class. No.: </label>658