Oakland, John S. <br/><br/>
Total quality management and operational excellence :  text with cases 
John S. Oakland 
 - 4th ed. 
 - London :  Routledge,  2014. 
 - xxiv. 530 p. :  ill. ;  25 cm. 
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<br/><br/> The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali. 
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<br/><br/><label>ISBN: </label>9780415635509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies<br/>BUSINESS & ECONOMICS / General<br/>BUSINESS & ECONOMICS / Quality Control<br/>BUSINESS & ECONOMICS / Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.4013 OA TO