Harmon, Paul, 1942-

Business process change : a business process management guide for managers and process professionals / Paul Harmon, executive editor, Foreword by Tom Davenport. - 3rd ed. - Amsterdam : Elsevier, 2014. - xxxvi, 488 p. : ill. ; 26 cm.



9780128003879

2014006134


Electronic commerce.
Organizational change.
System design.

658.406 HA BU