Total quality management : contributions to theory and application / edited by Professor Mohamed Zairi - Keighley : European Centre for Best Practice Management, 2009. - 696 p. : ill. ; 22 cm. Includes bibliographical references and index. ISBN: 9781906993009 £29.95 1906993009 (pbk.) : £29.95 Nat. Bib. No.: GBB0B5604 bnb Subjects--Topical Terms: Total quality management Dewey Class. No.: 658.4013