Oshri, Ilan <br/><br/>
The handbook of global outsourcing and offshoring :  the definitive guide to strategy and operations 
Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks 
 - 3rd ed. 
 - New York, NY :  Palgrave Macmillan,  c2015. 
 - xiv, 351 p. :  ill. ;  25 cm. 
<br/><br/>Machine generated contents note: -- Introduction -- PART I: MAKING A SOURCING DECISION -- 1. Overview of the Global Sourcing Marketplace -- 2. Sourcing Models: What and When to Outsource or Offshore -- 3. Country Attractiveness for Outsourcing and Captive Centres -- 4. The Attractiveness of Western Countries for Outsourcing Services -- PART II: BUILDING SOURCING COMPETENCIES -- 5. Supplier Core Capabilities and Strategies for Sustainability and Growth -- 6. Leveraging Knowledge and Expertise -- 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities -- PART III: MANAGING SOURCING RELATIONSHIPS -- 8. Legal Issues in Outsourcing and Offshoring -- 9. The IT Outsourcing Life Cycle and the Transition Phase -- 10. Governance of Outsourcing Projects -- 11. Managing Globally Distributed Teams -- 12. High Performance BPO -- 13. Shared Service Centres -- 14. Cloud Computing -- 15. Innovation Through Sourcing -- Teaching Case - Norwich Union and IBM. 
<br/><br/> "The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context.  Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives.  "-- 
<br/><br/><label>ISBN: </label>9781137437426 
<br/><br/><label>LCCN: </label>2014038183 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Offshore outsourcing<br/>Contracting out<br/>BUSINESS & ECONOMICS / International / General<br/>BUSINESS & ECONOMICS / Strategic Planning<br/>BUSINESS & ECONOMICS / Production & Operations Management<br/>BUSINESS & ECONOMICS / Outsourcing
<br/><br/><label>LC Class. No.: </label>HD2365  / .O82 2015 
<br/><br/><label>Dewey Class. No.: </label>658.4/058