Quality management essentials
David Hoyle
- London : Routledge, 2011.
- ix, 212 p. : ill. ; 24 cm.
Includes bibliographical references (p. [203]-205) and index.
Front Cover; Quality Management Essentials; Copyright page; Contents; Preface; Chapter 1: Introduction to quality; Chapter 2: Achieving sustaining and improving quality; Chapter 3: A systems approach; Chapter 4: Managing quality using ISO 9000; Chapter 5: How ISO 9000 made us think about quality; Chapter 6: Managing quality using the process approach; Chapter 7: Making the case for managing quality more effectively; Appendix A: Food for thought; Appendix B: Glossary; Bibliography; Index.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming.
978-0750667869
2007297104
GBA685922 bnb
013572969 Uk
Quality control Total quality management ISO 9000 Series Standards BUSINESS & ECONOMICS--Quality Control