TY - BOOK AU - Mullen,Brian AU - Johnson,Craig TI - The psychology of consumer behavior SN - 9780898598575 U1 - 658.8342 MU PS PY - 1990/// CY - Newyork PB - Pschology press KW - Consumers N1 - Includes Index; Includes bibliographical references (p. 182-203) and indexes; MARK936 N2 - After years of study in the area of consumer behavior, Mullen and Johnson bring together a broad survey of small answers to a big question: "Why do consumers do what they do?" This book provides an expansive, accessible presentation of current psychological theory and research as it illuminates fundamental issues regarding the psychology of consumer behavior. The authors hypothesize that an improved understanding of consumer behavior could be employed to more successfully influence consumers' use of products, goods, and services. At the same time, an improved understanding of consumer behavior might be used to serve as an advocate for consumers in their interactions in the marketplace ER -