Enhancing enterprise intelligence
leveraging ERP, CRM, SCM, PLM, BPM, and BI
Kale, Vivek
creator
text
bibliography
flu
Boca Raton
CRC Press
c2016
2016
monographic
eng
xxi, 378 p. : ill. ; 24 cm.
Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI. The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.
Preface -- Acknowledgements -- Intelligent enterprises -- Enterprise systems -- Integrated enterprise with ERP -- Customer centric enterprise with CRM -- Customer responsive enterprise with SCM -- Renewing enterprise with PLM -- Collaborative enterprise with BPM -- Informed enterprise with BI -- Implementing enterprise systems -- Appendix -- SAP business suite -- Reference -- Index.
Vivek Kale
Includes bibliographical references and index.
Production planning
Data processing
Manufacturing resource planning
Computer programs
BUSINESS & ECONOMICS / Industrial Management
BUSINESS & ECONOMICS / Management
Management Science
Organizational Behavior
TS176 .K319 2016
658.5/03
9781498705974
2015031118
DLC
151005
20170126101056.0
63683
eng