Handbook of services marketing & management / 
 Handbook of services marketing and management 
Teresa A. Swartz, Dawn Iacobucci, editors. 
 - Thousand Oaks :  Sage Publications,  c2000. 
 - ix, 521 p. :  ill ;  27 cm. 
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<br/><br/><label>ISBN: </label>0761916113 (acid-free paper) 0761916121 (pbk. : acid-free paper) 
<br/><br/><label>LCCN: </label>99006902 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Service industries--Management.<br/>Customer services--Marketing.<br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658