Business process change : a guide for business managers and BPM and six sigma professionals /
Paul Harmon ; foreword by Tom Davenport.
- 2nd ed.
- Amsterdam ; Boston : Elsevier/Morgan Kaufmann Publishers, c2007.
- xli, 549 p. : ill., map ; 24 cm.
Includes bibliographical references and index.
9780123741523
2007020283
Electronic commerce. Organizational change. System design.