TY - BOOK AU - Harmon,Paul TI - Business process change: a guide for business managers and BPM and six sigma professionals SN - 9780123741523 AV - HF5548.32 .H367 2007 U1 - 658.4/06 22 PY - 2007/// CY - Amsterdam, Boston PB - Elsevier/Morgan Kaufmann Publishers KW - Electronic commerce KW - Organizational change KW - System design N1 - Includes bibliographical references and index; TBS927 ER -