Quality management : creating and sustaining organizational effectiveness /
Donna C.S. Summers.
- 2nd ed.
- Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.
- xiv, 574 p. : ill ; 24 cm.
Includes bibliographical references (p. 555-564) and index.
Explains how organizations can manage their business more effectively by understanding and utilizing the philosophies, tools, and techniques of quality management.
Adult Follett Library Resources.
9780135005101 (trade) 0135005108 (trade)
2008001026
Total quality management. Quality control. Organizational effectiveness. Total quality management. Quality control. Organizational effectiveness.