Freemantle, David. The buzz : 50 little things that make a big difference to delivering world-class customer service / by David Freemantle. - London ; Boston, Mass. : Nicholas Brealey Pub., 2004. - p. cm. ISBN: 1857883470 LCCN: 2004012398 Subjects--Topical Terms: Customer services. LC Class. No.: HF5415.5 / .F7267 2004 Dewey Class. No.: 658.8/12