Grönroos, Christian,  1947- <br/><br/>
Service management and marketing :  customer management in service competition / 
Christian Grnroos. 
 - 3rd ed. 
 - Chichester, West Sussex, England ;  Hoboken, NJ :  J. Wiley & Sons,  c2007. 
 - x, 483 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0470028629 (pbk. : alk. paper) 9780470028629 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2006030743 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .G776 2007 
<br/><br/><label>Dewey Class. No.: </label>658.8