Crosby, Philip B. <br/><br/>
Quality without tears :  the art of hassle-free management / 
Philip B. Crosby. 
 - 1st paperback ed. 
 - New York :.  McGraw-Hill,  1995. 
 - xv, 205 p. : ;  ill. ;.  21 cm. : 
<br/><br/> Includes index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0070145113  $26.32 
<br/><br/><label>Publisher. No.: </label> UOW Bookshop 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.