| 000 | 00682cam a2200229u 4500 | ||
|---|---|---|---|
| 007 | ta | ||
| 008 | 050102s2002 ||||||||||||||||||||eng|u | ||
| 020 |
_a0852976097 _cdonation |
||
| 100 | 1 | _aRussell-Jones, Neil. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _ba practical approach to effective strategy / _cNeil Russell-Jones. |
| 260 |
_aKent, UK : _bCIB, _c2002. |
||
| 300 |
_avi, 215 p. : _bill ; _c25 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 1 | 4 | _aCustomer relations. |
| 650 | 1 | 4 | _aRelationship marketing. |
| 650 | 4 |
_aMarketing _xManagement. |
|
| 710 | 1 | 0 | _aInstitute of Financial Services |
| 005 | 20170126094541.0 | ||
| 001 | 28191 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c10426 _d10426 |
||