| 000 | 00496cam a2200181u 4500 | ||
|---|---|---|---|
| 007 | ta | ||
| 008 | 060719s2005 ||||||||||||||||||||eng|u | ||
| 020 |
_a0749444517 _c70.00 dirhams |
||
| 100 | 1 | _aBelding, Shaun. | |
| 245 | 1 | 0 |
_aDealing with the customer from hell : _ba survival guide / _cShaun Belding. |
| 260 |
_aLondon : _bKogan Page, _c2005. |
||
| 300 |
_avii, 152 p. : ; _c21 cm. |
||
| 650 | 4 | _aCustomer relations. | |
| 005 | 20170126094658.0 | ||
| 001 | 29073 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c11272 _d11272 |
||