000			01948cam a2200241u 4500
007			ta
008			071223s2006 ||||||||||||||||||||eng|u
020			_a9519499997
100	1		_aVaso, Juha.
245	1	4	_aThe educational institution excellence model : _bself-assessment work book / _cJuha Vaso, Kari Tuominen.
260	0		_aFinland : _bBenchmarking Ltd., _c2006.
300			_a120 p. : _bill ; _c21 cm.
500			_a34 probing questions and contrasting pairs of examples.
505	0		_aForeword Introduction The objectives of this book What does self-assessment mean for an organisation? What can you gain? The EFQM Excellence Model Assessment instructions Assessment criteria1. Leadership 2. Policy and Strategy 3. People4. Partnerships and resources 5. Processes 6. Customer results7. People results 8. Society results 9. Key performance results About the authors Appendixes:References Assessment using ChangeManager Pro software Self-assessment questions ChangeManager Pro Products.
520			_aThe book describes the contents of the EFQM Excellence Model from the perspective of an educational institution. This book will help you to identify the need and readiness for change, and will assist you with understanding the EFQM Excellence Model through comparing your own practices with those of successful organizations.The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5.The book, questions and self-assessment can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence Model.
650		4	_aOrganisational change.
650		4	_aManaging change.
700			_aTuominen, Kari.
005			20170126094826.0
001			30015
003			UOWD
942			_cREGULAR
999			_c12156 _d12156