| 000 | 00628cam a2200217u 4500 | ||
|---|---|---|---|
| 007 | ta | ||
| 008 | 090312s2005 ||||||||||||||||||||eng|u | ||
| 020 | _a9789810529383 | ||
| 100 | 1 | _aKaufman, Ron. | |
| 245 | 1 | 0 |
_aUp your service! : _bgreat ideas : tools, tips and proven techniques to lift your services higher / _cRon Kaufman. |
| 260 |
_aSingapore : _bRon Kaufman, _cc2005. |
||
| 300 |
_axi, 257 p. : _bill ; _c24 cm. |
||
| 650 | 1 | 4 | _aCustomer services. |
| 650 | 1 | 4 | _aMarketing and sales. |
| 650 | 4 | _aManagement. | |
| 650 | 4 | _aSelf improvement. | |
| 005 | 20170126095009.0 | ||
| 001 | 31283 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c13323 _d13323 |
||