000			00833cam a22002774a 4500
008			010306s2001 maua b 001 0 eng
010			_a 2001024195
020			_a1578512050 (alk. paper)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHF5415.525 _b.R45 2001
082	0	0	_a658.8/12 _221
100	1		_aReichheld, Frederick F.
245	1	0	_aLoyalty rules! : _bhow today's leaders build lasting relationships / _cFrederick F. Reichheld.
260			_aBoston : _bHarvard Business School Press, _cc2001.
300			_axiii, 213 p. : _bill ; _c24 cm.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer loyalty.
650		0	_aCustomer relations.
650		0	_aEmployee loyalty.
650		0	_aLeadership.
005			20170126092954.0
001			17613
003			UOWD
942			_cREGULAR
999			_c135 _d135