000 00708cam a2200241u 4500
007 ta
008 090810s2005 ||||||||||||||||||||eng|u
020 _a9780077114282
100 1 _aBack, Ken.
245 1 0 _aAssertiveness at work :
_ba practical guide to handling awkward situations.
250 _a3rd ed.
260 _aLondon ; New York :
_bMcGraw-Hill,
_c2005.
300 _axiii, 207 p. :
_bill ;
_c24 cm.
500 _aIncludes index.
650 4 _aCommunication in personnel management.
650 4 _aAssertiveness (Psychology)
650 4 _aInterpersonal relations.
650 4 _aManagement
_xPsychological aspects.
005 20170126095101.0
001 31915
003 UOWD
942 _cREGULAR
999 _c13918
_d13918