| 000 | 00691cam a22002654a 4500 | ||
|---|---|---|---|
| 008 | 021204s2003 ilua 001 0 eng | ||
| 010 | _a 2002155171 | ||
| 020 | _a079316799X | ||
| 020 | _a9780793167999 | ||
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_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5823 _b.S69 2003 |
| 082 | 0 | 0 |
_a659.1 _221 |
| 100 | 1 | _aSolomon, Robert. | |
| 245 | 1 | 4 |
_aThe art of client service / _cRobert Solomon. |
| 260 |
_aChicago : _bDearborn Trade, _cc2003. |
||
| 300 |
_axvi, 168 p. : _bill ; _c20 cm. |
||
| 500 | _a"A Kaplan Professional Company.". | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aAdvertising. | |
| 005 | 20170126093158.0 | ||
| 001 | 18916 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
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_c1423 _d1423 |
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