| 000 | 00723cam a2200205u 4500 | ||
|---|---|---|---|
| 999 |
_c14941 _d14941 |
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| 001 | 32990 | ||
| 020 | _a9780071289276 | ||
| 082 | _a. | ||
| 100 | 1 |
_aFitzsimmons, James A. _929972 |
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| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a7th ed. | ||
| 260 |
_aNew York, NY : _bMcGraw-Hill/Irwin, _cc2011. |
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| 300 |
_c26 cm. _axviii, 541 p. : _bill. ; |
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| 500 | _aIncludes bibliographical references and index. | ||
| 526 | _aTBS953 | ||
| 650 | 1 | 4 |
_aService industries _xManagement. _919062 |
| 700 |
_aFitzsimmons, Mona J. _929973 |
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| 856 |
_uhttps://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr _zLocation Map |
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| 942 |
_c3DAY _2ddc |
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