000			01337cam a22002894a 4500
008			050119s2005 enk bf 001 0 eng
010			_a 2005001556
020			_a0749443448
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD38.15 _b.A76 2005
082	0	0	_a658.4 _222
100	1		_aArmstrong, Michael, _d1928-
245	1	2	_aA handbook of management and leadership : _ba guide to managing for results / _cMichael Armstrong, Tina Stephens.
246	3		_aManagement and leadership
260			_aLondon and Sterling, VA : _bKogan Page, _c2005.
300			_ax, 242 p ; _c25 cm.
504			_aIncludes bibliographical references and index.
505	0		_aThe nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
650		0	_aManagement _vHandbooks, manuals, etc.
650		0	_aLeadership _vHandbooks, manuals, etc.
700	1		_aStephens, Tina.
005			20170126093209.0
001			19041
003			UOWD
942			_cREGULAR
999			_c1547 _d1547