| 000 | 00596cam a2200217u 4500 | ||
|---|---|---|---|
| 007 | ta | ||
| 008 | 060312s2000 ||||||||||||||||||||eng|u | ||
| 100 | 1 |
_aNormann, Richard, _d1943- |
|
| 245 | 1 | 0 |
_aService management : _bstrategy and leadership in the service business / _cRichard Normann. |
| 250 | _a3rd ed. | ||
| 260 |
_aChichester : _bWiley, _c2000. |
||
| 300 |
_a208 p ; _c23 cm. |
||
| 526 | _aMARK938 | ||
| 650 | 1 | 4 |
_aService industries _xManagement. |
| 650 | 1 | 4 | _aStrategic planning. |
| 020 | _a9780471494393 | ||
| 005 | 20170126095411.0 | ||
| 001 | 34360 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c16248 _d16248 |
||