| 000 | 00953cam a2200301 a 4500 | ||
|---|---|---|---|
| 008 | 100716s2011 nyu 000 0 eng | ||
| 010 | _a 2010029977 | ||
| 020 | _a9780071745062 (alk. paper) | ||
| 020 | _a0071745068 (alk. paper) | ||
| 035 | _a(OCoLC)ocn613427921 | ||
| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dCDX _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.B32 2011 |
| 082 | 0 | 0 |
_a658.8/12014 _222 |
| 100 | 1 | _aBacal, Robert. | |
| 245 | 1 | 0 |
_aPerfect phrases for customer service : _bhundreds of ready-to-use phrases for handling any customer service situation / _cRobert Bacal. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2011. |
||
| 300 |
_axiv, 239 p. ; _c21 cm. |
||
| 490 | 1 | _aPerfect phrases | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _vTerminology. |
|
| 830 | 0 | _aPerfect phrases series. | |
| 035 | _a(IMchF)fol13267698 | ||
| 005 | 20170126095538.0 | ||
| 001 | 35699 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c17325 _d17325 |
||