| 000 | 00745cam a2200277 a 4500 | ||
|---|---|---|---|
| 008 | 110722s2013 maua 001 0 eng | ||
| 010 | _a 2011030926 | ||
| 020 | _a9780132742399 | ||
| 035 | _a(OCoLC)ocn743040566 | ||
| 040 |
_aDLC _cDLC _dYDX _dYDXCP _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H2897 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 100 | 1 | _aHarris, Elaine K. | |
| 245 | 1 | 0 |
_aCustomer service : _ba practical approach / _cElaine K. Harris. |
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _bPearson, _c2013. |
||
| 300 |
_axv, 175 p. : _bill. ; _c26 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 035 | _a(IMchF)fol13811975 | ||
| 005 | 20170126095718.0 | ||
| 001 | 50637 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c18576 _d18576 |
||