000			01820nam a2200229 a 4500
245	1	0	_aBusiness communication / _cMarie Flatley; Kathryn Rentz; Paula Lentz.
008			120402n 000 0 eng d
260			_aNew York : _bMcGraw-Hill/Irwin, _c2012.
100			_aFlatney, Marie.
300			_axvi, 347 p. : _bcol. ill. ; _c28 cm.
020			_a9780073403168
505	0		_aPart One: UNDERSTANDING BUSINESS COMMUNICATION Chapter 1 Communicating in the Workplace Part Two: MASTERING WRITING AND PRESENTATION BASICS Chapter 2 Understanding the Writing Process and the Main Forms of Business Messages Chapter 3 Using Visuals in Written and Oral Communication Chapter 4 Using an Appropriate Style Part Three: WRITING EFFECTIVE MESSAGES Chapter 5 Writing Good-News and Neutral Messages Chapter 6 Writing Bad-News Messages Chapter 7 Writing Persuasive Messages and Proposals Part Four: WRITING EFFECTIVE REPORTS Chapter 8 Researching and Writing Reports Chapter 9 Writing Short Reports Part Five: USING ORAL AND JOB-SEARCH SKILLS Chapter 10 Communicating Orally Chapter 11 Communicating in the Job Search Supplementary Chapters (On-line) Supplementary A Formatting Letters, Memos, and Reports Supplementary B Correctness of Communication Supplementary C Cross-Cultural Communication Supplementary D The Long Report Supplementary E Documentation of Sources.
700			_aRentz, Kathryn.
700			_aLentz, Paula.
520			_aProvides both student and instructor with the tools needed to navigate through the complexity of the modern business communication environment. This title includes realistic examples that are both consumer- and business-oriented.
650		7	_aBusiness communication. _2sears
250			_a2nd ed.
005			20170126095729.0
001			50786
003			UOWD
942			_cREGULAR
999			_c18723 _d18723