000 02438cam a2200301 a 4500
008 100201s2011 enka b 001 0 eng
010 _a 2010002512
020 _a9780415553476
020 _a9780415553476 (pbk.)
020 _a9780203847206 (ebook)
040 _aDLC
_cDLC
_dDLC
050 0 0 _aHF5415.13
_b.L335 2011
082 0 0 _a658.8
_222
100 1 _aLancaster, Geoffrey,
_d1938-
245 1 0 _aEssentials of marketing management /
_cGeoff Lancaster and Lester Massingham.
260 _aLondon ;
_aNew York :
_bRoutledge,
_c2011.
300 _axxv, 524 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references and index.
505 0 _aDevelopment of a strategic approach to marketing -- Markets and customers : consumer and organizational buyer behaviour and marketing strategy -- Markets and customers : market boundaries; target marketing -- Product and innovation strategies -- Pricing strategies -- Channels of distribution and logistics -- Communications -- Selling -- Customer care and relationship marketing -- Direct marketing -- Sales forecasting -- Marketing information systems and research -- Analyzing the environment (opportunities and threats) and appraising resources (strengths and weaknesses) -- Evaluating and controlling strategic marketing -- Strategic marketing planning tools -- Global marketing -- Services marketing and not-for-profit marketing.
650 0 _aMarketing
_xManagement.
700 1 _aMassingham, Lester.
035 _a(IMchF)fol13020622
520 _aThis text for undergraduate and graduate students in business and management studies offers an alternative to the traditional American-focused teaching materials currently available. It examines both fundamental and strategic elements of marketing, emphasizing a strategic approach to marketing. No prior knowledge is assumed. Coverage includes markets and customers, pricing strategies, channels of distribution, relationship marketing, and sales forecasting, in addition to global marketing, services marketing, not-for-profit marketing, consumer and organizational buyer behavior, and e-marketing. Learning features include chapter summaries, key terms, and cases. A companion website offers longer cases and solutions. Lancaster is dean of academic studies at London School of Commerce, UK. Massingham is a management consultant.
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999 _c18785
_d18785