| 000 | 00924cam a22003018a 4500 | ||
|---|---|---|---|
| 008 | 110928s2012 vra 001 0 eng d | ||
| 020 | _a9780195572315 | ||
| 035 | _a(OCoLC)756786078 | ||
| 040 |
_aANL _beng _dANL |
||
| 042 | _aanuc | ||
| 082 | 0 | 4 |
_a658.8 _223 |
| 089 | 0 | _a658.8/623 | |
| 100 | 1 | _aChitty, William. | |
| 245 | 1 | 0 |
_aServices marketing / _cWilliam Chitty, Andrew Hughes, Steven D'Alessandro. |
| 260 |
_aSouth Melbourne, Vic. : _bOxford University Press, _c2012. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xMarketing _vTextbook. |
|
| 650 | 0 |
_aService industries _xManagement _vTextbook. |
|
| 650 | 0 |
_aCustomer services _xManagement _vTextbook. |
|
| 700 | 1 | _aHughes, Andrew. | |
| 700 | 1 | _aD'Alessandro, Steven. | |
| 035 | _a(AuCNLKIN)000047827953 | ||
| 300 |
_axxvi, 293 p. ; _bcol. ill. ; _c26 cm. |
||
| 005 | 20170126095802.0 | ||
| 001 | 51413 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c19139 _d19139 |
||