000			01730cam a2200241 a 4500
999			_c19677 _d19677
001			52270
020			_a9781856048118
040			_aUk
082	0	0	_a025.5/2/0941
100	1		_aOwen, Tim Buckley, _d1948- _939775
245	1	0	_aSuccessful enquiry answering every time / _cTim Buckley Owen.
250			_a6th ed.
260			_aLondon : _bFacet, _cc2012.
300			_axiii, 156 p. ; _c24 cm.
500			_aIncludes index.
500			_aFully revised and update.
505	0		_aWhat do they really want? (How to make sure you really understand the question.) Flying blind. (Why remote enquiry handling is different.) Getting started - suppressing the panic. (Imagining what the final answer will look like.) More on choosing sources and media. (How to decide on the best media for the job.) Smarter searching. (Tips for efficient search strategies.) Quick! Time's running out. (How to meet deadlines every time.) Can't find the answer - what now? (What to do if your chosen sources fail.) Success! Now let's add some value. (Presenting your answer well.) Sign-off - what can we learn from this enquiry? (Using completed enquiries to develop your service.) New job - where do you start? (Setting up an enquiry service from scratch.) Starter Sources: links to professionally edited information sources that provide quality-checked content.
520			_aThis best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries.
650		0	_aReference services (Libraries) _zGreat Britain. _939776
830		4	_aThe successful LIS professional. _939777
856			_uhttps://uowd.box.com/s/wua39222hn4dlnwq4gmkwimjlfpu6j0g _zLocation Map
942			_cREGULAR _2ddc