| 000 | 00832pam a2200265 a 4500 | ||
|---|---|---|---|
| 008 | 100702s2011 ohua b 001 0 eng d | ||
| 015 |
_aGBB080961 _2bnb |
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| 020 | _a9780538476454 | ||
| 040 |
_aStDuBDS _beng _cStDuBDS _dUk |
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| 042 | _aukblcatcopy | ||
| 082 | 0 | 4 |
_a658.8 _222 |
| 100 | 1 | _aBateson, John E. G. | |
| 245 | 1 | 0 |
_aServices marketing / _cJohn E.G. Bateson; K. Douglas Hoffman. |
| 250 | _a4th ed., International ed. | ||
| 260 |
_aMason, Ohio : _bSouth-Western Cengage Learning, _cc2011. |
||
| 300 |
_axviii, 468 p. : _bill. ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 690 | 7 |
_aManagement and Business Studies. _2blcoll |
|
| 700 | 1 | _aHoffman, K. Douglas. | |
| 005 | 20170126095912.0 | ||
| 001 | 52647 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c20048 _d20048 |
||