| 000 | 00783nam a22002291a 4500 | ||
|---|---|---|---|
| 999 |
_c20433 _d20433 |
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| 001 | 53041 | ||
| 020 | _a9781849281928 (pbk.) | ||
| 040 | _aIiNdDKA | ||
| 082 | 0 | 4 | _a004.068 |
| 100 | 1 |
_aKunas, Michael. _936766 |
|
| 245 | 1 | 0 |
_aImplementing service quality based on ISO/IEC 20000 : _ba management guide / _cMichael Kunas. |
| 250 | _a2nd ed. | ||
| 260 |
_aEly : _bIT Governance Pub., _cc2012. |
||
| 300 |
_axii, 106 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 526 | 0 | _aTBS951 | |
| 526 | 0 | _aTBS952 | |
| 650 | 0 |
_aInformation technology _xManagement _xStandards. _936767 |
|
| 650 | 0 |
_aComputer service industry _xManagement _xStandards. _936768 |
|
| 856 |
_uhttps://uowd.box.com/s/4yp1eg7rig2cqu3vou1j4g62s0tvumag _zLocation Map |
||
| 942 |
_cREGULAR _2ddc |
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