000 00879pam a22002894a 4500
008 031210s2005 njua b 001 0 eng
010 _a 2003068998
020 _a0132626438
040 _aDLC
_cDLC
_dDLC
042 _apcc
050 0 0 _aHD62.15
_b.S85 2005
082 0 0 _a658.4/013
_222
100 1 _aSummers, Donna C. S.
245 1 0 _aQuality management :
_bcreating and sustaining organizational effectiveness /
_cDonna C.S. Summers.
260 _aUpper Saddle River, N.J. :
_bPearson Prentice Hall,
_cc2005.
300 _axii, 409 p. :
_bill ;
_c25 cm.
504 _aIncludes bibliographical references (p. 392-400) and index.
526 _aTBS950
650 0 _aTotal quality management.
650 0 _aQuality control.
650 0 _aOrganizational effectiveness.
526 0 _aTBS955
005 20170126093254.0
001 19597
003 UOWD
942 _cREGULAR
999 _c2098
_d2098