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245	0	0	_aCustomer service counts _h[videorecording] / _cKantola Productions, directed by Timothy Armstrong.
260			_aMill Valley, CA : _bKantola, _c2013.
300			_c18 mins. _d1 xDVD.
650		4	_aCustomer Service _vVideo.
520			_aYour business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
700			_aConley, Janet., _eWriter.
700			_aArmstrong, Timothy., _eDirector.
505	0		_a1.The “customer” part of customer service 1.1 Greet the customer 1.2 Connect with the customer 1.3 Respect the customer’s priorities and time 2 The “service” part of customer service 2.1 Listen and evaluate 2.2 Meet the customer’s needs 2.3 Know your business.
005			20170126100047.0
001			54039
003			UOWD
942			_cDVD
999			_c21179 _d21179