| 000 | 01392cam a2200373 i 4500 | ||
|---|---|---|---|
| 008 | 090916t20132013vraa b 001 0 eng d | ||
| 020 | _a9780734610997 | ||
| 035 | _a(OCoLC)846782626 | ||
| 040 |
_aQSL _beng _erda _dNJB _dANL _dNWU |
||
| 042 | _aanuc | ||
| 082 | 0 | 4 |
_a658.812 _223 |
| 089 | 0 | _a658.812/254 | |
| 245 | 0 | 0 |
_aServing customers : _bglobal services marketing perspective / _cRaymond P. Fisk, Rebekah Russell-Bennett, Lloyd C. Harris, editors. |
| 250 | _a1st edition. | ||
| 264 | 1 |
_aPrahran, Vic. : _bTilde Publishing and Distribution, _cc2013. |
|
| 264 | 4 | _c©2013. | |
| 300 |
_axxxii, 344 pages : _billustrations ; _c25 cm. |
||
| 336 |
_atext _2rdacontent. |
||
| 337 |
_aunmediated _2rdamedia. |
||
| 338 |
_avolume _2rdacarrier. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _aHas been written in a critical scholarly manner at an advanced level for postgraduate students. It is an edited book, taking a global perspective and addressing global trends. | ||
| 650 | 0 |
_aCustomer services _xStudy and teaching. |
|
| 650 | 0 |
_aMarketing _xStudy and teaching. |
|
| 650 | 0 | _aCustomer services. | |
| 700 | 1 |
_aFisk, Raymond P., _eeditor. |
|
| 700 | 1 |
_aRussell-Bennett, Rebekah, _eeditor. |
|
| 700 | 1 |
_aHarris, Lloyd C., _eeditor. |
|
| 035 | _a(AuCNLKIN)000051305670 | ||
| 005 | 20170126100157.0 | ||
| 001 | 55022 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c21992 _d21992 |
||