000 | 02386cam a2200253 a 4500 | ||
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020 | _a9780749466947 | ||
082 | 0 | 0 | _a650.1/3 |
100 | 1 |
_aLilley, Roy _961549 |
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245 | 1 | 0 |
_aDealing with difficult people / _cRoy Lilley. |
250 | _a2nd ed. | ||
260 |
_aPhiladelphia, Pa. : _bKogan Page, _c2013. |
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300 |
_axiv, 146 p ; _c22 cm. |
||
500 | _aIncludes bibliographical references. | ||
520 | _aMoaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. | ||
650 | 0 |
_aPsychology, Industrial. _9358 |
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650 | 0 |
_aInterpersonal conflict. _933047 |
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650 | 0 |
_aProblem employees. _93668 |
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856 |
_uhttps://uowd.box.com/s/afezpbnr4ti32pyi9u57kxzce241k1k9 _zLocation Map |