000 02386cam a2200253 a 4500
999 _c24083
_d24083
010 _a 2012045520
020 _a9780749466947
082 0 0 _a650.1/3
100 1 _aLilley, Roy
_961549
245 1 0 _aDealing with difficult people /
_cRoy Lilley.
250 _a2nd ed.
260 _aPhiladelphia, Pa. :
_bKogan Page,
_c2013.
300 _axiv, 146 p ;
_c22 cm.
500 _aIncludes bibliographical references.
520 _aMoaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
650 0 _aPsychology, Industrial.
_9358
650 0 _aInterpersonal conflict.
_933047
650 0 _aProblem employees.
_93668
856 _uhttps://uowd.box.com/s/afezpbnr4ti32pyi9u57kxzce241k1k9
_zLocation Map