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020 | _a9780415635509 | ||
040 | _aDLC | ||
082 | 0 | 0 | _a658.4013 OA TO |
100 | 1 |
_aOakland, John S. _921228 |
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245 | 1 | 0 |
_aTotal quality management and operational excellence : _btext with cases _cJohn S. Oakland |
250 | _a4th ed. | ||
260 |
_aLondon : _bRoutledge, _c2014. |
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300 |
_axxiv. 530 p. : _bill. ; _c25 cm. |
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504 | _aIncludes bibliographical references and index. | ||
520 | _aThe notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali. | ||
526 | 0 | _aTBS950 | |
650 | 0 |
_aTotal quality management _91422 |
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650 | 0 |
_aTotal quality management _zCase studies _911052 |
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650 | 7 |
_aBUSINESS & ECONOMICS / General _95330 |
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650 | 7 |
_aBUSINESS & ECONOMICS / Quality Control _921230 |
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650 | 7 |
_aBUSINESS & ECONOMICS / Total Quality Management _921231 |
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856 |
_uhttps://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/1a3f0tj/alma991003361649806666 _zEbook |
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942 |
_c3DAY _2ddc |