000			02837cam a2200373 a 4500
008			130419s2014 enka b 001 0 eng
010			_a 2013015403
020			_a9780415641753
020			_a0415641756 (hardback)
020			_a9780415641760 (pbk.)
020			_a0415641764 (pbk.)
020			_z9780203081327 (ebook)
040			_aDLC _beng _cDLC _dDLC
042			_apcc
050	0	0	_aHD62.17 _b.J47 2014
082	0	0	_a658.5/33 _223
100	1		_aJeston, John
245	1	0	_aBusiness process management : _bpractical guidelines to successful implementations _cJohn Jeston and Johan Nelis
250			_a3rd ed.
260			_aLondon : _aNew York : _bRoutledge, Taylor & Francis Group, _cc2014.
300			_axxxvi, 652 p. : _bill. (some col.) ; _c25 cm.
504			_aIncludes bibliographical references (p. 641-646) and index.
650		0	_aWorkflow _xManagement
650		0	_aReengineering (Management)
650		0	_aBusiness planning
650		0	_aIndustrial management
700	1		_aNelis, Johan
035			_a(IMchF)fol14745303
520			_aBusiness Process Management , a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership--BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. This highly anticipated third edition brings Jeston and Nelis' practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM. This thoroughly revised and updated new edition includes: * Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions * New and revised case studies throughout * New chapters on questions that have become more crucial since the second edition's publication: How should we start--top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors? * Due to popular demand, a new and expanded section on IT in BPM * A brand new companion website including slides and assignment answers!
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003			UOWD
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999			_c25465 _d25465