| 000 | 00839nam a22002778a 4500 | ||
|---|---|---|---|
| 008 | 140808s2015 nju b 001 0 eng | ||
| 010 | _a 2014029363 | ||
| 020 | _a9781119002321 | ||
| 040 |
_aDLC _beng _cDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.M3834 2015 |
| 082 | 0 | 0 |
_a658.8/343 _223 |
| 100 | 1 |
_aMcKean, John, _d1956- |
|
| 245 | 1 | 0 |
_aCustomer's new voice : _bextreme relevancy and experience through volunteered customer information / _cJohn McKean |
| 263 | _a1410 | ||
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, Inc., _cc2015. |
||
| 300 |
_axxii, 319 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aConsumer behavior | |
| 035 | _a(IMchF)fol15338337 | ||
| 005 | 20170126100712.0 | ||
| 001 | 60041 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c26061 _d26061 |
||