000			03407cam a22003978a 4500
008			141124s2015 nyu 000 0 eng
010			_a 2014038183
020			_a9781137437426
040			_aDLC _beng _cDLC
042			_apcc
050	0	0	_aHD2365 _b.O82 2015
082	0	0	_a658.4/058 _223
084			_aBUS035000 _aBUS063000 _aBUS087000 _aBUS102000 _2bisacsh
100	1		_aOshri, Ilan
245	1	4	_aThe handbook of global outsourcing and offshoring : _bthe definitive guide to strategy and operations _cIlan Oshri, Julia Kotlarsky, Leslie P. Willcocks
250			_a3rd ed.
263			_a1501
260			_aNew York, NY : _bPalgrave Macmillan, _cc2015.
300			_axiv, 351 p. : _bill. ; _c25 cm.
520			_a"The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives. "-- _cProvided by publisher.
505	8		_aMachine generated contents note: -- Introduction -- PART I: MAKING A SOURCING DECISION -- 1. Overview of the Global Sourcing Marketplace -- 2. Sourcing Models: What and When to Outsource or Offshore -- 3. Country Attractiveness for Outsourcing and Captive Centres -- 4. The Attractiveness of Western Countries for Outsourcing Services -- PART II: BUILDING SOURCING COMPETENCIES -- 5. Supplier Core Capabilities and Strategies for Sustainability and Growth -- 6. Leveraging Knowledge and Expertise -- 7. The Client Perspective: Vendor Selection Strategy, Retained Management Capabilities -- PART III: MANAGING SOURCING RELATIONSHIPS -- 8. Legal Issues in Outsourcing and Offshoring -- 9. The IT Outsourcing Life Cycle and the Transition Phase -- 10. Governance of Outsourcing Projects -- 11. Managing Globally Distributed Teams -- 12. High Performance BPO -- 13. Shared Service Centres -- 14. Cloud Computing -- 15. Innovation Through Sourcing -- Teaching Case - Norwich Union and IBM.
650		0	_aOffshore outsourcing
650		0	_aContracting out
650		7	_aBUSINESS & ECONOMICS / International / General _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Strategic Planning _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Production & Operations Management _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Outsourcing _2bisacsh
700	1		_aKotlarsky, Julia
700	1		_aWillcocks, P. Leslie
856	4	2	_3Cover image _uhttp://www.netread.com/jcusers2/bk1388/426/9781137437426/image/lgcover.9781137437426.jpg
035			_a(IMchF)fol15489425
005			20170126100808.0
001			60789
003			UOWD
942			_cREGULAR
999			_c26787 _d26787