000			03584cam a22003738a 4500
008			141107s2015 nju 001 0 eng
010			_a 2014043902
020			_z9781119019848 (ePDF) _a9781118925102
020			_z9781119019831 (ePub)
040			_aDLC _beng _cDLC
042			_apcc
050	0	0	_aHF5549.5.P37 _bP37 2015
082	0	0	_a658.4/013 _223
084			_aBUS063000 _2bisacsh
100	1		_aParmenter, David
245	1	0	_aKey performance indicators : _bdeveloping, implementing, and using winning KPIs _cDavid Parmenter
250			_a3rd ed.
263			_a1503
260			_aHoboken : _bWiley, _c2015.
300			_axxxi, 407 p. ; _c24 cm.
500			_aIncludes index.
520			_a"Streamline KPIs to craft a simpler, more effective system of performance measurementKey Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author's website to provide even more in-depth information.Key Performance Indicators are a set of measures that focus on the factors most critical to an organization's success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to: separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators) look for and eradicate those measures that have a damaging unintended consequence, a major darkside Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques Develop and use KPIs effectively with a simple five stage model Ascertain essential performance measures, and develop a reporting strategy Learn the things that a KPI project leader needs to know A KPI project is a chance at a legacy - the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works"-- _cProvided by publisher.
650		0	_aPerformance technology
650		0	_aPerformance standards
650		0	_aOrganizational effectiveness
650		7	_aBUSINESS & ECONOMICS / Strategic Planning _2bisacsh
776	0	8	_iOnline version: _aParmenter, David. _tKey performance indicators _bThird edition. _dHoboken : Wiley, 2015 _z9781119019848 _w(DLC) 2014044306
856	4	2	_3Cover image _uhttp://catalogimages.wiley.com/images/db/jimages/9781118925102.jpg
035			_a(IMchF)fol15466062
005			20170126100903.0
001			62042
003			UOWD
942			_cREGULAR
999			_c27505 _d27505