000			03361cam a2200337 a 4500
008			160104s2016 flu b 001 0 eng
010			_a 2015045135
020			_a9781498719889
040			_aDLC _beng _cDLC _dDLC
042			_apcc
050	0	0	_aHD58.87 _b.B68 2016
082	0	0	_a658.4/063 _223
100	1		_aBoutros, Tristan
245	1	4	_aThe basics of process improvement _cTristan Boutros and Jennifer Cardella ; illustrations by Dustin Duffy
260			_aBoca Raton : _bCRC Press, Taylor & Francis Group, _cc2016.
300			_axxxvii, 219 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650		0	_aReengineering (Management)
650		0	_aWorkflow _xManagement
650		0	_aProcess control
650		0	_aQuality control
700	1		_aCardella, Jennifer
035			_a(IMchF)fol15998567
520			_aUnlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.
505	0		_aIntroduction to Process Improvement What Is a Process? What Are the Characteristics of a Process? What Are the Different Types of Processes? What Is Process Improvement? What Are the Benefits of Process Improvement? What Are the Core Values of Process Improvement? What Triggers Process Improvement? What Is Waste? What Is Standardization? What Is Process Maturity? What Are the Phases of Process Improvement? Where Do I Start? Closing Remarks Process Mapping What Is Process Mapping? What Are the Benefits of Process Mapping? What Is the Difference between Process Mapping and Process Modeling? What Are the Different Types of Process Maps? What Do Process Maps Consist of? What Are the Stages of Process Mapping? Closing Remarks Managing Process Improvements What Is a Process Improvement Framework? How Do Process Improvement and Strategy Align? What Are the Phases of Process Improvement? Closing Remarks Process Architecture What Is Process Architecture? What Are the Benefits of Process Architecture? What Is the Difference between Process Architectures and Other Architectures? What Is Process-Oriented Architecture? What Is Process Modeling? How Are Process Models Managed? Where Do I Start? Closing Remarks Tools for Improving Processes What Is Problem Solving? Basic Tools for Process Improvement Advanced Tools for Process Improvement Closing Remarks Process Improvement Culture What Is Culture? What Is a Process Improvement Culture? What Are the Phases of Culture Change? What Are the Components of a Great Culture? How to Change the Behaviors of Others How Does Leadership Play a Role in Process Improvement? What Role Does HR Play in Process Improvement? Closing Remarks Conclusion Each Case Is Different Critical Success Factors Just Start Doing It To Learn More Glossary.
700			_aDuffy, Dustin, _eIllustrated by
005			20170126101204.0
001			64699
003			UOWD
942			_cREGULAR
999			_c29704 _d29704