000			02157cam a22002297a 4500
999			_c30437 _d30437
001			65434
010			_a 2012950903
020			_a9781305662223
040			_aUOWD
082			_a658.4013 EV QU
100	1		_aEvans, James R. _d1950- _91421
245	1	0	_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans
250			_a8th ed.
260			_aAustralia : _bSouth-Western/Cengage Learning, _cc2017.
300			_axv, 479 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
520			_a"Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.
526			_aOPS350
650		0	_aTotal quality management _91422
942			_cREGULAR _2ddc