000			01677nam a2200229M 4500
999			_c32359 _d32359
001			ybp13414544
008			171123b xxu||||| |||| 00| 0 eng d
020			_a9781119350781
082	0	4	_a658.45 GR CO
100	1		_aGrable, John E. _99908
245	1	0	_aCommunication essentials for financial planners : _bstrategies and techniques _cJohn E. Grable, Joseph W. Goetz
260			_aHoboken, New Jersey : _bWiley, _cc2017.
300			_axxx, 206 p. : _bill. ; _c24 cm.
490			_aCFP board financial planning series
504			_aIncludes bibliographical references and index.
505			_aPreface xi Acknowledgments xxv How to Use This Book xxvii Introduction xxix Chapter 1 An Introduction to Applied Communication 1 Chapter 2 Structuring the Process of Interpersonal Communication 21 Chapter 3 Structuring the Process of Communication through the Office Environment 37 Chapter 4 Listening Skills 57 Chapter 5 Questioning 75 Chapter 6 Nondirective Communication 91 Chapter 7 Directive Communication 109 Chapter 8 Trust, Culture, and Communication Taboos 135 Chapter 9 Politeness and Sensitivity in Communicating with a Broad Range of Clients 157 Chapter 10 Financial Planning A Sales Perspective 173 Solutions 189 About the Authors 193 About the Companion Website 195 Index 197.
520			_aExploring the Human Element of Financial Planning Communication Essentials for Financial Planners tackles the counseling side of practice to help financial planners build more productive client relationships.
650		0	_aBusiness communication _vHandbooks, manuals, etc. _99909
650		0	_aFinancial planners _99910
700	1		_aGoetz, Joseph W. _99911
942			_cREGULAR