000			18367nam a22001697a 4500
999			_c32364 _d32364
008			180502b xxu||||| |||| 00| 0 eng d
020			_a9781319147167
082			_a808.0666 MA PR
100			_aMarkel, Mike _99939
245			_aPractical strategies for technical communication _cMike Markel
250			_a2nd ed.
260			_aBoston, _bBedford/st Martins : _c2017.
300			_axxxiii, 525 p. ; _c24 cm.
505			_aMachine generated contents note: pt. 1 Working in the Technical Communication Environment 1.Introduction to Technical Communication What Is Technical Communication? The Challenges Of Producing Technical Communication Skills And Qualities Shared By Successful Workplace Communicators Thinking Visually: Characteristics Of A Technical Document Thinking Visually: Measures Of Excellence In Technical Documents How Communication Skills And Qualities Affect Your Career A Process For Writing Technical Documents N Focus On Process: Writing Technical Documents A Look At Three Technical Documents Exercises Case 1 Using The Measures Of Excellence In Evaluating A Resume 2.Understanding Ethical And Legal Obligations A Brief Introduction To Ethics W Your Ethical And Legal Obligations Obligations To Your Employer Obligations To The Public Obligations To The Environment Obligations To Copyright Holders Guidelines: Determining Fair Use Contents note continued: Guidelines: Dealing With Copyright Questions Ethics Note: Distinguishing Plagiarism From Acceptable Reuse Of Information The Role Of Corporate Culture In Ethical And Legal Conduct Understanding Ethical And Legal Issues Related To Social Media Guidelines: Using Social Media Ethically And Legally Document Analysis Activity: Presenting Guidelines For Using Social Media Communicating Ethically Across Cultures Communicating With Cultures With Different Ethical Beliefs Communicating In Countries With Different Laws Thinking Visually: Principles For Ethical Communication Writer's Checklist Case 2 The Ethics Of Requiring Students To Subsidize A Plagiarism-Detection Service 3.Writing Collaboratively Thinking Visually: Advantages And Disadvantages Of Collaboration Managing Projects Guidelines: Managing Your Project Conducting Meetings Listening Effectively Guidelines: Listening Effectively Contents note continued: Setting Your Team's Agenda Guidelines: Setting Your Team's Agenda Ethics Note: Pulling Your Weight On Collaborative Projects Conducting Efficient Meetings Communicating Diplomatically Critiquing A Team Member's Work Guidelines: Communicating Diplomatically Guidelines: Critiquing A Colleague's Work Using Social Media And Other Electronic Tools In Collaboration Word-Processing Tools Messaging Technologies Document Analysis Activity: Critiquing A Draft Clearly And Diplomatically Videoconferencing Guidelines: Participating In A Videoconference Wikis And Shared Document Workspaces Ethics Note: Maintaining A Professional Presence Online Gender And Collaboration Culture And Collaboration Case 3 Accommodating A Team Member's Scheduling Problems pt. 2 Planning and Drafting the Document 4.Analyzing Your Audience And Purpose Understanding Audience And Purpose Contents note continued: Using An Audience Profile Sheet Choices And Strategies: Responding To Readers' Attitudes Techniques For Learning About Your Audience Determining What You Already Know About Your Audience Interviewing People Reading About Your Audience Online Thinking Visually: Determining The Important Characteristics Of Your Audience Searching Social Media For Documents Your Audience Has Written Analyzing Social-Media Data Communicating Across Cultures Understanding The Cultural Variables "On The Surface" Understanding The Cultural Variables "Beneath The Surface" Considering Cultural Variables As You Write Guidelines: Writing For Readers From Other Cultures Using Graphics And Design For Multicultural Readers Applying What You Have Learned About Your Audience Document Analysis Activity: Examining Cultural Variables In A Business Letter Ethics Note: Meeting Your Readers' Needs Responsibly Contents note continued: Writing For Multiple Audiences Determining Your Purpose Case 4 Focusing On An Audience's Needs And Interests 5.Researching Your Subject Understanding The Differences Between Academic And Workplace Research Understanding The Research Process Focus On Process: Researching A Topic Choosing Appropriate Research Methods Choices And Strategies: Choosing Appropriate Research Techniques Guidelines: Researching A Topic Conducting Secondary Research Using Traditional Research Tools Online Catalogs Reference Works Periodical Indexes Newspaper Indexes Abstract Services Government Information Using Social Media And Other Interactive Resources Discussion Boards Wikis Blogs Tagged Content Rss Feeds Evaluating The Information Guidelines: Evaluating Print And Online Sources Conducting Primary Research Analysis Of Social-Media Data Contents note continued: Document Analysis Activity: Evaluating Information From Internet Sources Observations And Demonstrations Inspections Experiments Field Research Interviews Guidelines: Conducting An Interview Inquiries Questionnaires Asking Effective Questions Testing The Questionnaire Administering The Questionnaire Presenting Questionnaire Data In Your Document Choices And Strategies: Choosing Types Of Questions For Questionnaires Ethics Note: Reporting And Analyzing Data Honestly Case 5 Revising A Questionnaire 6.Writing For Your Readers Presenting Yourself Effectively Guidelines: Creating A Professional Persona Using Basic Organizational Patterns Choices And Strategies: Choosing Effective Organizational Patterns Writing Clear, Informative Titles And Headings Guidelines: Revising Headings Writing Clear, Informative Paragraphs Structure Paragraphs Clearly Contents note continued: The Topic Sentence The Supporting Information Paragraph Length Ethics Note: Avoiding Burying Bad News In Paragraphs Guidelines: Dividing Long Paragraphs Use Coherence Devices Within And Between Paragraphs Adding Transitional Words And Phrases Repeating Key Words Using Demonstrative Pronouns Followed By Nouns Writing Grammatically Correct Sentences Avoid Sentence Fragments Avoid Comma Splices Avoid Run-On Sentences Avoid Ambiguous Pronoun References Compare Items Clearly Use Adjectives Clearly Maintain Subject-Verb Agreement Maintain Pronoun-Antecedent Agreement Use Tenses Correctly Structuring Effective Sentences Use Lists Guidelines: Creating Effective Lists Emphasize New And Important Information Choose An Appropriate Sentence Length Avoid Overly Long Sentences Avoid Overly Short Sentences Focus On The "Real" Subject Focus On The "Real" Verb Use Parallel Structure Contents note continued: Use Modifiers Effectively Distinguish Between Restrictive And Nonrestrictive Modifiers Avoid Misplaced Modifiers Avoid Dangling Modifiers Choosing The Right Words And Phrases Select An Appropriate Level Of Formality Be Clear And Specific Use Active And Passive Voice Appropriately Bes Specific Avoid Unnecessary Jargon Use Positive Constructions Avoid Long Noun Strings Avoid Cliches Avoid Euphemisms Ethics Note: Euphemisms And Truth Telling Be Concise Avoid Obvious Statements Avoid Filler Avoid Unnecessary Prepositional Phrases Avoid Wordy Phrases Avoid Fancy Words Document Analysis Activity: Revising For Conciseness And Simplicity Use Inoffensive Language Nonsexist Language People-First Language For Referring To People With Disabilities Guidelines: Avoiding Sexist Language Guidelines: Using The People-First Approach Contents note continued: Case 6 Emphasizing Important Information In A Technical Description pt. 3 Designing User-Friendly Documents and Website 7.Designing Print and Online Documents Goals of Document Design Planning the Design of Print and Online Documents Guidelines: Planning Your Design Understanding Design Principles Proximity Alignment Repetition Contrast Designing Print Documents Accessing Aids Choices And Strategies: Creating Accessing Aids Page Layout Page Grids White Space Guidelines: Understanding Learning Theory and Page Design Tech Tip: How To Set Up Pages Columns Typography Typefaces Type Families Case Type Size Line Length Line Spacing Justification Ethics Note: Using Type Sizes Responsibly Titles And Headings Titles Headings Other Design Features Tech Tip: How To Create Borders and Screens Tech Tip: How To Create Text Boxes Contents note continued: Analyzing Several Print-Document Designs Document Analysis Activity: Analyzing a Page Design Designing Online Documents Use Design To Emphasize Important Information Create Informative Headers And Footers Help Readers Navigate The Document Guidelines: Making Your Document Easy To Navigate Include Extra Features Your Readers Might Need Help Readers Connect With Others Design For Readers With Disabilities Design For Multicultural Audiences Ethics Note: Designing Legal and Honest Online Documents Aim For Simplicity Guidelines: Designing Simple, Clear Web Pages Analyzing Several Online-Document Designs Case 7 Designing A Flyer 8.Creating Graphics The Functions of Graphics Thinking Visually: Characteristics of an Effective Graphic Understanding the Process of Creating Graphics Planning Graphics Ethics Note: Creating Honest Graphics Producing Graphics Contents note continued: Tech Tip: How To Insert and Modify Graphics Guidelines: Integrating Graphics and Text Revising Graphics Citing Sources Of Graphics Using Color Effectively Choosing the Appropriate Kind of Graphic Illustrating Numerical Information Tables Bar Graphs Infographics Line Graphs Pie Charts Choices And Strategies: Choosing the Appropriate Kind of Graphic Guidelines: Creating Effective Tables Guidelines: Creating Effective Bar Graphs Guidelines: Creating Effective Infographics Tech Tip: How To Use Drawing Tools Guidelines: Creating Effective Line Graphs Guidelines: Creating Effective Pie Charts Illustrating Logical Relationships Diagrams Organization Charts Illustrating Process Descriptions And Instructions Checklists Flowcharts Logic Trees Techniques For Showing Action Or Motion Document Analysis Activity: Analyzing a Graphic Illustrating Visual And Spatial Characteristics Contents note continued: Photographs Screen Shots Line Drawings Maps Guidelines: Presenting Photographs Effectively Tech Tip: How To Create and Insert Screen Shots Creating Effective Graphics for Multicultural Readers Case 8 Creating Appropriate Graphics To Accompany A Report pt. 4 Learning Important Applications 9.Writing Correspondence Understanding the Process of Writing Correspondence Focus On Process: Writing Correspondence Choices And Strategies: Choosing a Type of Correspondence Presenting Yourself Effectively in Correspondence Use The Appropriate Level Of Formality Communicate Correctly Project the "you attitude" Avoid Correspondence Cliches Communicate Honestly Ethics Note: Writing Honest Business Correspondence Writing Letters Elements Of A Letter Common Types Of Letters Inquiry Letter Response To An Inquiry Claim Letter Adjustment Letter Writing Memos Contents note continued: Guidelines: Organizing a Memo Writing Emails Guidelines: Following Netiquette Document Analysis Activity: Following Netiquette in an Email Message Writing Microblogs Guidelines: Representing Your Organization on a Microblog Writing Correspondence to Multicultural Readers Case 9 Setting Up And Maintaining A Professional Microblog Account 10.Writing Job-Application Materials Establishing Your Professional Brand Guidelines: Building the Foundation of Your Professional Brand Guidelines: Presenting Your Professional Brand Ethics Note: Writing Honest Job-Application Materials Understanding Four Major Ways To Look for a Position Guidelines: Using Linkedln's Employment Features Writing Resumes Elements Of The Chronological Resume Identifying Information Summary Statement Education Employment History Interests And Activities References Other Elements Contents note continued: Guidelines: Elaborating on Your Education Elements Of The Skills Resume Preparing A Plain-Text Resume Guidelines: Formatting a Plain-Text Resume Document Analysis Activity: Preparing a Resume Writing Job-Application Letters Writing Follow-up Letters or Emails After an Interview Case 10 Identifying The Best Of-The-Best Job-Search Sites 11.Writing Proposals Focus On Process: Writing Proposals The Logistics of Proposals Internal And External Proposals Internal Proposals External Proposals Solicited And Unsolicited Proposals Solicited Proposals Unsolicited Proposals The "Deliverables" of Proposals Research Proposals Goods And Services Proposals Persuasion and Proposals Understanding Readers' Needs Readers' Needs In An Internal Proposal Readers' Needs In An External Proposal Describing What You Plan To Do Demonstrating Your Professionalism Contents note continued: Guidelines: Demonstrating Your Professionalism in a Proposal Ethics Note: Writing Honest Proposals The Structure of the Proposal Summary Introduction Guidelines: Introducing a Proposal Proposed Program Document Analysis Activity: Writing the Proposed Program Qualifications And Experience Budget Appendixes Task Schedule Description Of Evaluation Techniques Tech Tip: How To Create a Gantt Chart Sample Internal Proposal Case 11 Revising A Brief Proposal 12.Writing Informational Reports Focus On Process: Writing Informational Reports Writing Directives Document Analysis Activity: Writing a Persuasive Directive Writing Field Reports Guidelines: Responding to Readers' Questions in a Field Report Writing Progress and Status Reports Ethics Note: Reporting Your Progress Honestly Organizing Progress And Status Reports Contents note continued: Concluding Progress And Status Reports Guidelines: Projecting an Appropriate Tone in a Progress or Status Report Sample Progress Report Writing Incident Reports Writing Meeting Minutes Case 12 Writing A Directive About Using Agendas For Meetings 13.Writing Recommendation Reports Understanding the Role of Recommendation Reports Using a Problem-Solving Model for Preparing Recommendation Reports Identify The Problem Or Opportunity Establish Criteria For Responding To The Problem Or Opportunity Determine The Options Study Each Option According To The Criteria Draw Conclusions About Each Option Formulate Recommendations Based On The Conclusions Ethics Note: Presenting Honest Recommendations Writing Recommendation Reports Writing The Body Of The Report Methods Results Conclusions Recommendations Guidelines: Writing Recommendations Contents note continued: Writing The Front Matter Letter Of Transmittal Cover Title Page Abstract Table Of Contents List Of Illustrations Executive Summary Tech Tip: How To Format Headers, Footers, and Page Numbers Tech Tip: How To Create a Table of Contents Guidelines: Writing an Executive Summary Document Analysis Activity: Analyzing an Executive Summary Writing The Back Matter Glossary And List Of Symbols Sample Recommendation Report Case 18 Analyzing Decision Matrices 14.Writing Definitions, Descriptions, and Instructions Focus On Process: Writing Definitions, Descriptions, and Instructions Writing Definitions Analyzing The Writing Situation For Definitions Choices And Strategies: Choosing the Appropriate Type of Definition Writing Sentence Definitions Guidelines: Writing Effective Sentence Definitions Writing Extended Definitions Graphics Contents note continued: Examples Partition Principle Of Operation Comparison And Contrast Analogy Negation Etymology A Sample Extended Definition Writing Descriptions Analyzing The Writing Situation For Descriptions Drafting Effective Descriptions Indicate Clearly The Nature And Scope Of The Description Introduce The Description Clearly Provide Appropriate Detail Conclude The Description Guidelines: Providing Appropriate Detail in Descriptions A Look At Several Sample Descriptions Writing Instructions Understanding The Role Of Instructional Videos Designing A Set Of Instructions Guidelines: Designing Clear, Attractive Pages Planning For Safety Ethics Note: Ensuring Your Readers' Safety Drafting Effective Instructions Drafting Titles Drafting General Introductions Drafting Step-By-Step Instructions Drafting Conclusions Guidelines: Drafting Introductions for Instructions Contents note continued: Guidelines: Drafting Steps in Instructions Revising, Editing, And Proofreading Instructions A Look At Several Sample Sets Of Instructions Document Analysis Activity: Presenting Clear Instructions Writing Manuals Case 14 Choosing A Medium For Presenting Instructions 15.Making Oral Presentations Focus On Process: Preparing an Oral Presentation Preparing the Presentation Analyzing The Speaking Situation Analyzing Your Audience And Purpose Budgeting Your Time Organizing And Developing The Presentation Guidelines: Introducing and Concluding the Presentation Preparing Presentation Graphics Characteristics Of An Effective Slide Graphics And The Speaking Situation Using Graphics To Signal The Organization Of A Presentation Tech Tip: How To Create a Master Page Design in Presentation Slides Tech Tip: How To Set List Items To Appear and Dim During a Presentation Contents note continued: Document Analysis Activity: Integrating Graphics and Text on a Presentation Slide Choosing Effective Language Guidelines: Using Memorable Language in Oral Presentations Rehearsing The Presentation Thinking Visually: Delivering the Presentation Answering Questions After a Presentation Ethics Note: Answering Questions Honestly Speaker's Checklist Case 15 Understanding The Claim-And-Support Structure For Presentation Graphics APPENDIX Reference Handbook A.Documenting Your Sources Note Taking APA Style IEEE Style MLA Style B.Editing and Proofreading Your Documents Punctuation Mechanics Proofreading Symbols and Their Meanings.
650			_aTechnical communication _916705
942			_2ddc _cREGULAR