000			01877cam a2200253 a 4500
999			_c32714 _d32714
001			nam a22 7a 4500
020			_a9781138139800
082			_a338.4791 GL CR
100	1		_aGlaesser, Dirk _911135
245	1	0	_aCrisis management in the tourism industry _cDirk Glaesser
246	3	0	_aCrisis management
260			_aLondon : _bRoutledge, _cc2006.
300			_ax, 270 p. : _bill. ; _c25 cm.
500			_aPrevious ed.: 2003.
500			_aRelated work (?): Krisenmanagement im Tourismus. Frankfurt am Main : Peter Lang, 2001.
504			_aIncludes bibliographical references (p. [245]-259) and index.
505			_aIntroduction to crisis management: Crises spheres of activity; Methods of analysis and prognosis; Strategic measures of crisis management; Crisis planning and organisational measures; Crisis management instruments; Bibliography; Index
520			_aThe tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction in order for the businesses involved to be more prepared for such events and how to handle their business in times of crises. Using international up to date case studies this text discusses: * The influential effect of the mass media * How crises effect the purchase decision process * Destination branding/image and its manipulation * Preventative crises management and strategies
650		0	_aTourism _xManagement _915454
650		0	_aFinancial crises _92248
650		0	_aCrisis management _92288
856			_uhttps://uowd.box.com/s/mrl84zwc1gzc0g6ukj9t39mfl39i2fyz _zLocation Map
942			_cREGULAR