000 01964cam a2200289 i 4500
999 _c32917
_d32917
010 _a 2014003487
020 _a9781137279261
020 _a9781137279262
082 0 0 _a658.872 LE NE
100 1 _aLewis, Robin,
_d1940-
_911922
245 1 4 _aThe new rules of retail :
_bcompeting in the world's toughest marketplace /
_cRobin Lewis and Michael Dart
250 _a2nd ed.
260 _aNew York :
_bSt. Martin's Press,
_cc2014.
300 _axvii, 250 p. ;
_c24 cm.
504 _aIncludes bibliographical references (pages 239-243) and index.
520 _a"In The New Rules of Retail , industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model based on three distinct competencies: preemptive, perpetual distribution; a neurological customer connection; and total control of the value chain. In the years since that book published, many of their predictions have come true. Now, they revisit timeless case studies like Ralph Lauren and Sears, as well as new additions like Trader Joe's, Lululemon, and Warby Parker, to assess how retailers must continue to evolve in the era of e-commerce, data mining, and tiered distribution. They also identify the five current trends that are currently driving consumer demand, including technology integration and channel consolidation, as exemplified by Jeff Bezos at Amazon. This is a fully revised and updated guide from two proven retail prognosticators"--
650 0 _aRetail trade
_911923
650 0 _aRetail trade
_xManagement
_916667
650 0 _aRetail trade
_xTechnological innovations
_916668
650 0 _aWholesale trade
_911925
650 0 _aConsumer satisfaction
_911926
650 7 _aBUSINESS & ECONOMICS / Commerce
_911927
700 1 _aDart, Michael
_911928