000			02239cam a22002894a 4500
999			_c33116 _d33116
010			_a2005054579
020			_a9781567932508
020			_a1567932509
082	0	0	_a362.1068 PR PA
100	1		_aPress, Irwin _912522
245	1	0	_aPatient satisfaction : _bunderstanding and managing the experience of care / _cIrwin Press
250			_a2nd ed.
260			_aChicago, IL : _bHealth Administration Press, _cc2006.
300			_axvii, 262 p. : _bill. ; _c23 cm.
490	1		_aACHE management series
500			_aPrevious ed. has subtitle: Defining, measuring, and improving the experience of care.
504			_aIncludes bibliographical references.
520			_aThis book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
650		0	_aPatient satisfaction _912523
650		0	_aPhysician and patient _912524
650		0	_aMedical care _xQuality control _94793
856			_uhttps://uowd.box.com/s/pwm1hp4otarqak79455ek1zyjydfbaqm _zLocation Map